Refund policy

Returns and Refunds

Our 30-Day Return Policy

You can request a return within 30 days of receiving your order. If your order arrives in separate deliveries, this period starts when you receive the last item.

Under our voluntary 30-day policy, items must be unused, in their original condition and returned with their original packaging and accessories. Please provide your order number or other proof of purchase.

These conditions do not restrict your statutory cancellation rights or your rights where goods are faulty, damaged or not as described.

We do not charge a restocking fee.

How to Request a Return or Cancel an Order

Use the “Withdraw from contract / Return an order” link in our website footer, or visit:

Withdraw from contract / Return an order

Sign in using the email address associated with your order and the verification code sent to you. Select your order and the available cancellation or return option, then follow the steps to submit your request. You will receive an email acknowledging your submission.

You can also email forgedequipmentltd@outlook.com with your order number and a clear statement that you wish to cancel or return your purchase.

A valid statutory cancellation does not require our approval. We will provide instructions for returning the goods.

Please send the goods back within 14 days of notifying us that you wish to return them, and retain your proof of postage.

Return Shipping

For change-of-mind returns, customers are responsible for return postage.

If an item is faulty, damaged, incorrect or not as described, contact us before arranging postage. We will provide a prepaid return label or arrange another return method at our expense.

Please package goods securely to protect them during transit.

Return address:

Foxy Climbing — Forged Equipment Ltd
67 Mitchell Road
Sheffield
S8 0GR
United Kingdom

UK and EU Cancellation Rights

For eligible online purchases, UK and EU consumers have a statutory right to cancel without giving a reason.

You can notify us from the time you place your order until 14 days after the day you receive your goods. Where goods from one order are delivered separately, the period starts after you receive the last item. Any legally required extensions to this period apply.

You then have a further 14 days to send the goods back.

You may inspect and handle the goods as you reasonably would in a shop. Original packaging is not a condition of your statutory cancellation right. Where permitted by law, we may reduce your refund to reflect loss in value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning.

You can cancel through the withdrawal link above, by email or by another clear statement. The optional cancellation form below is available for your convenience.

Personalised Items and Other Exceptions

We do not offer change-of-mind returns for goods made to your individual specifications or clearly personalised, such as items engraved with your requested wording.

Where a product is genuinely unsuitable for return for health or hygiene reasons and is supplied with a hygiene seal, the statutory cancellation right may no longer apply once that seal is broken. Any such restriction will be explained before purchase.

These exceptions do not affect your rights if goods are faulty, damaged or not as described.

Sale and discounted items have the same statutory rights as full-price items and are covered by our voluntary 30-day policy on the same terms.

Faulty, Damaged or Incorrect Items

Please contact forgedequipmentltd@outlook.com as soon as reasonably possible if your item is faulty, damaged, not as described or different from what you ordered. Include your order number and, where helpful, photographs of the issue.

We will arrange an appropriate remedy in accordance with your consumer rights and cover the applicable return costs.

Our 30-day change-of-mind policy does not limit your legal rights concerning faulty goods. Failing to report an issue immediately after delivery does not automatically remove those rights.

Exchanges

If you would prefer a different product, contact us to arrange a return. You can then place a separate order for the replacement.

This does not affect any statutory right to a replacement where goods are faulty or otherwise do not meet the contract.

Refunds

Refunds will be issued to your original payment method unless we agree otherwise. We do not charge a refund processing or restocking fee.

Statutory cancellations

We will refund you without undue delay and no later than 14 days after receiving your cancellation notice. We may withhold the refund until we receive the goods back or you provide evidence that you have sent them back, whichever happens first.

When you cancel your entire order under your statutory cancellation right, we will also refund the cost of our standard outbound delivery. Any additional amount paid for an upgraded delivery service is not refundable.

Returns under our voluntary 30-day policy

We will process eligible refunds within 14 days of receiving the returned goods. Original outbound delivery charges are not refunded under this voluntary policy unless required by law.

Faulty goods

Refunds for faulty goods will be handled within the applicable legal timescales.

Your bank or payment provider may take additional time to display the refund. Contact us if you have not received it within the expected period.

Optional Cancellation Form

To: Forged Equipment Ltd, trading as Foxy Climbing
67 Mitchell Road, Sheffield, S8 0GR, United Kingdom
Email: forgedequipmentltd@outlook.com

I/we hereby give notice that I/we cancel my/our contract of sale for the following goods:

Goods:
Order number:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature, only if submitted on paper: